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Support

How can we help?

Answers to common questions about Tally, subscriptions and your data. Can't find what you need? Write to us.

deneb.algedi2026@gmail.com

We usually answer within two working days.

About Tally

What is Tally?

Tally is an app for parents that writes new bedtime stories for their children with AI. Stories are written for your child's age, in the language you choose, and every story comes with its own picture.

Who is Tally for?

Tally is meant for parents and other adults who read stories to children. You need to be 18 or older to use it. Children listen and join in, but a grown-up sets up and manages the app.

Which languages does Tally write in?

Stories can be written in English, German, French, Spanish, Italian, Dutch and Hebrew. Hebrew stories read right to left. The app itself is in English.

Who writes the stories?

Every story is written by AI models (currently from OpenAI) and checked automatically for language, length and safety. Stories are not checked by a person before you see them, so please read them yourself and use your own judgement. You can report any story right under it in the app.

Is my child's name shared with the AI?

No. Stories are written with a placeholder, and your child's name is added on Tally's server afterwards. Names are stored encrypted. The picture AI only receives a description of the scene.

How do I delete my data?

Open Tally, go to Settings, then Delete my account. This deletes your account, your children's profiles, all stories, pictures and Books. You can also write to us from your account's email address.

When can I download Tally?

Tally is in beta testing now and coming soon to the App Store and Google Play, for iPhone, iPad and Android phones and tablets.

Subscriptions

Can I try Tally before subscribing?

Yes. Without a subscription you can read 7 sample stories, one in each language, with their pictures. Creating your own stories needs a subscription.

How do the monthly stories work?

Premium includes 30 stories a month and Premium Plus 60. A Choose what happens story counts as 2. Unused stories don't carry over to the next month.

How do I cancel?

In your App Store or Google Play account settings, at least 24 hours before the renewal date. Payments, refunds and cancellations are handled by the store. Deleting your Tally account doesn't cancel a store subscription.

Troubleshooting

I didn't get the confirmation email

Check your spam folder, then use "Resend email" on the Check your email screen. You can also go back and use a different email address.

I forgot my password

On the Sign in screen, tap "Forgot password?" and follow the link in the email.

My subscription is missing after reinstalling or changing phones

Sign in with the same account and tap "Restore purchases" on the Plans page.

A Choose what happens chapter didn't arrive

Tap "Try again". Retrying a failed chapter doesn't use another story.

A story seemed wrong for my child

Please use "Report it" under the story in the app, so we can see which story you mean.